Starting Monday, Jan. 24 the Consumer Protection Help Line will be available from 8:30 a.m. to 4:30 p.m. You can always file a complaint at any time online, by mail, or email.

Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

COVID-19 Response

Updated as of Dec. 1, 2021

Information available in multiple languages

UTC Building Closed to the Public

The UTC building is closed to the public until further notice, and most UTC employees are working remotely. Despite this closure, the commission is operational.

If you have business with the commission, please use our online services:

Regulated Businesses

Energy Utilities

Energy and water utilities will continue to waive deposits for new customers and all late fees and disconnect fees through March 29, 2022.

Energy Company Customer Arrearages Map

View an interactive map of Energy Company Customer Arrearages by zip code.

Utility COVID-19 Response Pages


Commercial Vehicle Drivers





UTC Guidance

Open Meetings, Hearings, and Workshops 

At this time, the UTC is holding open meetings, hearings, and workshops with telephonic or online-only participation. If you are planning to participate in a meeting, hearing, or workshop, make sure you check the calendar event for details.