A staff of approximately 150 employees assist the three commissioners and make the commission run.
- Organizational Chart (last updated February 2021)
- Regulatory Services
The purpose of the Regulatory Services Division is to conduct economic regulation of investor-owned utilities, solid waste collection companies, household goods movers, private passenger ferries, excursion boats, and bus companies. Activities include: reviewing company filings; petitions and applications; inspecting plant and equipment; auditing budgets and reports; making recommendations to the commission on specific filings; and presenting testimony and exhibits in formal hearings. This Division includes the Energy Section, Telecommunications Section, Division Support, Solid Waste, Water, Transportation Section, Records Management, Tariffs, and Licensing Services.
- Records Center
The Records Center is responsible for providing centralized records management support to the agency.
They are also responsible for updating the Agenda and Weekly report on a regular basis. To search for documents on our website, visit our Online Records Center.
- Licensing Services
Licensing Services Staff is responsible for registering telecommunications and motor carrier companies and ensuring that they are operating in a safe and financially responsible manner. Staff works in an advisory role in application hearings and other registration functions. Licensing Services Staff is also responsible for public outreach and education by holding meetings on licensing requirements throughout the state. Their Transportation web page provides a variety of information and forms on-line.
Licensing Services staff develop policies and procedures to investigate and monitor companies that are not properly registered. Once illegal carriers are identified, staff assist them to obtain appropriate authority. Staff refer repeat illegal carriers to Business Practices with assistance from Licensing Services for further action. Visit our Transportation Page for more information on licensing services.
- Administrative Law
The commission conducts many formal case proceedings each year, including general rate increase cases, complaints, tariff investigations, and other investigations. Administrative Law Judges in the Administrative Law Division preside over these adjudications with the commissioners or alone. In addition to this role, the ALJs serve the commissioners by drafting orders and providing advice in rule making proceedings. They also serve in a legal policy role, advising the commissioners on matters of general regulatory policy. Administrative Law Division includes the Information Governance Office, Library and Records Center.
- Assistant Attorney General
The commission staff is represented in formal case proceedings by a subdivision of the Office of the Attorney General assigned to the commission. The attorneys in this office are Assistant Attorneys General who, in addition to representing staff before the commission, are responsible for representing the commission when its decisions are appealed to the courts.
- Transportation Safety
The Transportation Safety Division ensures transportation companies operate in a safe manner and in compliance with state and federal regulations. The program accomplishes this through safety fitness evaluations, safety investigations, destination checks, and vehicle inspections targeted at companies with high risk profiles. The division includes Rail Safety and Motor Carrier Safety.
- Consumer Protection and Communications
The Consumer Protection and Communications division provides a range of services to customers of regulated utility and transportation, to stakeholders, and to representatives of regulated companies. Consumer Protection staff assist customers by managing the UTC Help Line and online chat. Compliance and complaint investigation staff investigate complaints about regulated companies, and help companies stay in compliance. Communication staff manage the website, social media, media relations, and all other communications at the commission.
- Policy and Legislation
Policy and Legislation is responsible for maintaining the external relationships of the commission, including relationships with federal regulatory agencies, state and federal legislative bodies, and the public. Policy staff provide substantive advisory support to the commissioners and to Administrative Law Judges in contested cases before the commission. (In contested cases the commissioners may not consult with regulatory staff, which acts as an independent party of the case.) Policy staff also coordinate the commission's state and federal legislative activities; coordinate policy development with the Governor's Office; analyze and prepare responses to policies put forth by federal regulatory agencies (FERC and FCC); and research emerging issues and changes in the regulatory environment caused by new economic, financial, institutional and technological trends.
- Administrative Services
Administrative Services is made up of Human Resources, the Organizational Strategy and Performance, Finance, Facilities, and Information Services. Administrative Services staff do the important work of keeping the commission running, improving processes, managing technology and cybersecurity, and improving the culture at the UTC.
- Pipeline Safety
The Pipeline Safety Section conducts inspections of the 28 operators of natural gas and hazardous liquid pipelines in Washington to ensure operators are in compliance with state and federal pipeline safety standards. These pipelines own and operate over 21,000 miles of pipe in Washington State. The commission has authority over intrastate pipelines and is one of relatively a few states with authority from the federal Office of Pipeline Safety to inspect interstate pipelines. The section provides technical assistance to local government agencies on pipeline issues. It is also developing a comprehensive pipeline geographic information system in support of the needs of the agency's pipeline inspection program and to assist first-responders in Washington. The commission is the lead state agency for Pipeline Safety.