Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

UTC Connections Newsletter

The commission's consumer e-newsletter, UTC Connections, contains current information about regulated companies rates and services, information on saving money on utility bills, finding utility bill assistance, consumer news and more.

To subscribe to UTC Connections, click here.

UTC Connections Archive

Spring 2021

  • Utility bill assistance
  • Streaming information for UTC meetings
  • Mandatory 10-digit dialing in Washington.

August 2020

  • Smart meter news
  • Managing utility bills during COVID-19 pandemic
  • Lifeline Awareness week

May 2020

  • Tips for hiring a moving company
  • Managing utility bills during COVID-19 pandemic
  • Updates on issues before the commission

February 2020

  • Safe Digging Month
  • Phone and Broadband Assistance
  • Community Solar Consumer Protection

October 2019

  • Utility scams
  • Natural gas rates
  • 2020 Census

July 2019

  • New Building
  • Summer energy conservation
  • Recycling rate increases

April 2019

  • New headquarters
  • Call before you dig
  • Consumer Protection Washington

October 2018

  • Winter energy conservation
  • Community solar consumer protections
  • Utility scams

July 2018

  • Save water
  • New executive director
  • Advanced meters

March 2018

  • Gas leaks reminder
  • Hiring a mover
  • Rail safety 

June 2016

  • UTC Website Survey
  • Ride the Ducks Update
  • Energy Companies Request New Rates
  • Don't Drown in Utility Bills this Summer
  • Summer DIY Reminder: Call Before You Dig
  • Summertime is Moving Time!
  • Mover's Court Update 

December 2015

  • Ride the Ducks Accident and Investigation
  • Be Prepared for Winter Storms
  • Perform a Home Energy Audit
  • UTC Movers Court Update 

August 2015

  • Good-Bye WTAP, Hello Lifeline
  • Prepare Now, Save Later
  • LIHEAP Opens Oct. 1 

May 2015

  •  Legislative Update
  • Protect Your Move
  • Save Water This Summer
  • Stay Cool Without Breaking the Bank 

March 2015

  • Save Energy, Save Money
  • Beyond Wireless: Local Calling Options
  • Dig Safe this Spring 

January 2015

  • Introducing Commissioner Rendahl
  • How to Protect Yourself From Back-Bills
  • Scam Alert! 

October 2014

  • Stay Warm this Winter
  • Energy Assistance
  • In Your Corner Outreach Campaign 

 July 2014

  • Cool Off Your Energy Bill
  • Budget Billing
  • Telephone Assistance Awareness 

May 2014

  • Dig Smart this Summer
  • Save Money, Conserve Water
  • Learn How to Read Your Phone Bill 

December 2013

  • Utility Scam Alert
  • Energy Assistance
  • Smart Recycling
  • Washington HealthPlan Finder

April 2013

  • Safe Digging Month
  • Help for High Heating Bills
  • From the Consumer Man 
  • Staying Safe Around Trains and Tracks

September 2012

  • Message from the Chairman - Staying Connected
  • What's Up (and Down) with Energy Rates
  • Back to School Train Safety
  • Fall Into Safe Digging

May 2012

  • Protect your Move 
  • Energy Rates
  • Don't Dig Into Trouble This Spring

March 2012

  • Message from the Chairman - Help for Heating Bills
  • Energy Companies Top Consumer Complaint List
  • Consumer Protection Week
  • Can You Dig It? 

October 2011

  • Natural Gas Rates
  • E-Billing Security Tips
  • Energy Assistance
  • Problem? Call the Commission!

June 2011

  • Summary Energy Savings
  • Moving?
  • Energy Efficient Landscaping
  • Smart Summer Digging
  • Energy Rate Cases (Avista Corporation and Puget Sound Energy)

March 2011

  • April is Safe Digging Month!
  • Is That Transportation Company Permitted? Find Out Now!

November 2010

  • Managing Winter Energy Bills
  • Need Telephone Assistance?
  • Got Energy Vampires?
  • Natural Gas Safety
  • Power Outage Survival Tips

Sep 2010

  • Are you on Facebook?
  • Need Telephone Assistance?
  • Avista Rate Case
  • Reduce, Reuse, Recycle!
  • Join the Conservation Conversation!
  • Do Not Call Registry

July 2010

  • Are You on Facebook?
  • Moving? Don't Sweat It!
  • Tax Credits for Energy Efficiency Upgrades
  • Summer Train Track Safety Tips
  • What is VOIP Phone Service?
  • Summer Energy Efficiency Tips
  • Utility Locate Problem? Call the Commission!
  • What Can the UTC Do For You?

May 2010

  • Verizon-Frontier Sale
  • Energy Assistance Helps 9.5 Million
  • Appliance Rebates
  • Illegal Movers
  • AARP Money Smarts Event

Mar 2010

  • Energy-Efficiency Challenge
  • Consumer Protection Week
  • Call Before You Dig
  • City Taxes on Your Phone Bill
  • Fix-A-Leak
  • DIY Energy Audit

Jan 2010

  • Help for Heating Bills
  • Important Info for Verizon Customers
  • Shutting Down Illegal Movers
  • Census 2010

Oct 2009

  • Using Pre-Paid Calling Cards
  • No Small Change
  • Emergency Preparedness
  • Prepare for the Winter Chill
  • Are You On Facebook?

Aug 2009

  • Telephone Assistance
  • Effective Complaining
  • When to Call the Commission
  • Choosing a Long Distance Company

Jul 2009

  • Consumer Alert: Illegal Movers
  • Stay Safe Around Trains and Tracks
  • Natural Gas Prices Fall
  • Smart Recycling
  • Check your Meter

Apr 2009

  • Busted! Putting the Brakes on Illegal Movers!
  • Moving? Read this first!
  • Energy Spring Cleaning
  • Call Before You Dig
  • Safe Drinking Water

Feb 2009

  • UTC Welcomes New Chairman
  • High Heating Bills?
  • Protecting Consumers
  • Legislative Bills
  • Storm Guidelines for Garbage Pickup
  • Enforcement Action Taken Against Illegal Mover

Dec 2008

  • All My Sons Movers Cancelled
  • Energy Rebates
  • Disconnected?
  • Electricity Vampires
  • Energy Saving Holiday Lights

Sept 2008

  • Call Before You Dig
  • Energy Savings
  • Natural Gas Outlook
  • Utility Assistance


Jun 2008

  • Be Meter Savvy
  • Can You Dig It?
  • Water Wisely
  • Energy Assistance Available to PSE Customers
  • What Can the UTC Do For You?

Mar 2008

  • National Consumer Protection Week
  • Does It Make Cents? (Best Long Distance Rates)
  • Medical Emergencies
  • Complain Effectively

Jan 2008

  • Are You Moving Soon?
  • PSE Requests Rate Increase
  • Talkin' Trash
  • Hot Tip (Downed Power Lines)
  • Surges Happen

Fall 2007

  • New for Bundled Services
  • Vehicle Safety Inspections
  • Can You See Me Now?
  • Top Winter Tips
  • The UTC Can Help