The Consumer Protection Help Line hours have changed. It is now available from 8:30 a.m. to 4:30 p.m. You can always file a complaint at any time online, by mail, or email.

Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

Rules and Rates

Rules and Rates for Moving Companies

Movers are required to charge rates within a minimum and maximum range as stated in this document. Companies can compete for your business within this set range. Tariff 15-C also provides information on terms and conditions of services.