The Consumer Protection Help Line hours have changed. It is now available from 8:30 a.m. to 4:30 p.m. You can always file a complaint at any time online, by mail, or email.

Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

Map and Directions


The UTC headquarters is located at 621 Woodland Square Loop SE, Lacey, WA 98503.


There is visitor parking in front of the building and throughout Woodland Square Loop. View a printable parking map, and print a visitor parking pass before your visit.


The UTC building is currently closed to the public due to the pandemic, however all business can be completed online.

Visitors should enter through the main front entrance.

Please check in at the reception desk when you enter the building.

The UTC is committed to providing reasonable accommodation to participants with disabilities. If you need reasonable accommodation, please contact the commission by calling 360-664-1132 or email.