The Consumer Protection Help Line hours have changed. It is now available from 8:30 a.m. to 4:30 p.m. You can always file a complaint at any time online, by mail, or email.

Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

COVID-19 Utility Assistance

If you are struggling to pay overdue utility bills you have options, but you need to take action now. Call your utility today and ask them about:

  • COVID-19 assistance funds
  • Payment plans
  • Budget billing

If you need help talking to your utility, call the UTC at 1-888-333-WUTC (9882) and we can help. You can also read our consumer alert for more information.

Information available in multiple languages

COVID-19 Assistance Funds

The UTC approved $40 million in COVID-19 assistance funds to help energy and natural gas customers struggling with their utility bills. Call your utility now to see if you are eligible, even if you've already received other assistance, or have been denied assistance before. 

Payment Plans

You can also talk to your company about setting up a payment plan, to help you spread out the cost of the overdue bills over a period of time. Companies can disconnect customers for nonpayment - call today to avoid disconnection.

Utility Assistance Funds

In addition to the COVID-19 assistance funds, many utilities have other assistance programs for low-income customers. Give your company a call to find out what you might be eligible for.

Water and Broadband

For help with water and wastewater bills, the federal Low Income Household Water Assistance Program (LIHWAP) has grants available. The FCC also offers the Emergency Broadband Benefit to help households afford internet service during the pandemic.

Temporary pause on late fees

While energy companies are currently banned from charging late fees through March 29, 2022, customers are still responsible for their unpaid balances and utilities are able to disconnect service for customers with overdue bills. 

If you have overdue bills, contact your utility today to discuss options like assistance funds or payment plans to avoid disconnection.

A full list of assistance programs by electric or natural gas utilities is available from the Dept. of Commerce. You can also apply for federal Low-Income Home Energy Assistance Program (LIHEAP) grants, find your local agency here.

Map of Customers with Overdue Balances in Washington

View an interactive map of Energy Company Customer Arrearages map by zip code. This information is provided by the investor-owned utilities, and shows overdue balances across the state.

Scam alert

Watch out for scammers pretending to be your utility company. If someone calls you and threatens to shut off your service without an immediate payment, hang up and call the number on your bill. Your utility company will never shut off your service without official written notice.

Who we regulate

The commission regulates private investor-owned electric and natural gas companiestelephone companies (excluding broadband), and private water companies.

If you call us with questions about a utility that we don't regulate, we will try to connect you to someone who can help.