Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.



Docket Number: Limited issue rate filing UE-210532 and UE-210328 (consolidated), Power-cost-only rate case UE-210402

Editor’s Note: This news release reflects the position of energy staff of the Washington Utilities and Transportation Commission (UTC) and NOT the views of the three-… Read more

Topic(s): Consumer, Energy

Media Contact: (360) 664-1116 or
Docket Number: TG-210689 

Editor’s note: This news release reflects the position of Washington Utilities and Transportation Commission (UTC) staff and NOT the views of the three-member commission. It discusses a staff testimony that… Read more

Topic(s): Garbage and Recycling, Consumer, Solid Waste Carriers

Media Contact: (360) 664-1116 or
Docket Number: UT-210480, UT-210546, UT-210575, UT-210578, UT-210579, UT-210581, UT-210582, UT-210583, UT-210584, UT-210585, UT-210586, UT-210591, UT-210594, UT-210597, UT-210598, UT-210599


Eighteen… Read more
Topic(s): Telephone, Consumer

Docket numbers: UG-210672, UG-210408, UG-210707, UG-210708, UG-210709, UG-210711, UG-210723, UG-170094, UG-210555, UG-210698, UG-210699, UG-210701, UG-210678, UG-210721  

COVID-19 pandemic increases natural gas prices 


LACEY, Wash. - Higher nationwide wholesale natural gas… Read more

Topic(s): Consumer, Energy

Docket Number: UG-200994, UG-200995, UG-200996, UG-210085

UTC approves full multi-party settlement 

LACEY, Wash. - State regulators approved a full multi-party settlement increasing Northwest Natural Gas customer rates over the next two years.

A decrease from the company’s… Read more

Topic(s): Consumer, Energy
Area code dialing changes for all Washington calls   

LACEY, Wash. – Callers within the Washington 509 area code must include the area code when dialing starting Oct. 24.  

Currently, some landline service providers still allow seven-digit dialing in the 509 area code. Starting Oct. 24… Read more

Topic(s): Telephone, Consumer, General, Telecom

Docket Number: UE-210593, UE-210679

LACEY, Wash. - The Utilities and Transportation Commission approved two measures at an open meeting last week that when combined lower customer rates by $2 million.

PacifiCorp’s average residential electric customer using 1,200 kWh… Read more

Topic(s): Consumer, Energy

LACEY, Wash. - Today the Utilities and Transportation Commission announced the appointment of two new members to its executive team. 

The UTC appointed Amy Andrews to the role of deputy director and chief financial officer. Andrews most recently served as the finance manager… Read more