Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

Emergency Notification System

​To improve highway-rail crossing safety, the Federal Railroad Administration now requires each railroad to have an Emergency Notification System (ENS), allowing emergency response center staff to identify crossing locations and railroad contacts for reporting safety problems and emergency situations.

Using the information on the ENS sign is the quickest way to notify the railroad of an emergency or problem at the crossing.

The ENS sign should be posted near the crossing and clearly visible. It includes the railroad's emergency contact number and the U.S. Department of Transportation (USDOT) National Crossing Inventory Number. The National Crossing Inventory Number is a unique number that is assigned to each grade crossing and identifies the exact location of the crossing to the railroads.

Rail Crossing Blockages

Based on court rulings, federal law preempts the UTC from enforcing rules related to public crossings that are blocked by trains. For issues regarding highway-rail crossing blockages, please contact the railroad. Telephone numbers can be found on the ENS sign at the crossing.