Washington Utilities and Transportation Commission
Telephone bills can be difficult to read and understand. This guide explains the services, charges, fees and taxes you may see on your landline telephone bill.
This section should include:
Some phone companies include charges for services provided by other companies.
This section contains the charges for local phone services.
While the long distance portion of your phone bill may vary, here are some basics:
Your telephone company may list charges for services provided by other companies, such as: calls to "900" numbers, internet services, website services, and line maintenance services. Listed by or near the charge should be the name and toll-free number of the company responsible.
To protect you from unnecessary or unwanted charges:
Review your bill every month. Look for unfamiliar company names and for calls and services that should not be there.
Keep a record of the phone services you have authorized and used. Ask questions about anything you do not understand.
Protect the use of your telephone. You are responsible for charges made from your phone, even if the calls were made by someone outside your household.
Consider putting "blocks" on your phone use. You can ask your telephone company to block long distance phone calls and/or 900 number calls.
Read all forms and promotional materials carefully before signing up for telephone services.
Act quickly on any matters that you dispute or question.
If you believe you have been charged incorrectly for a service, contact the company responsible for the charge and your local phone company to dispute the charge. You also can ask your local phone company to reverse the disputed charges back to the billing company. That company may still attempt to collect payment for the service in some other way.
To file a complaint with the commission: submit an Online Complaint Form; e-mail email@example.com; or call toll-free 1-888-333-WUTC (9882).