When to Call the Commission
The UTC regulates only privately held or investor-owned companies. For a detailed list of complaints we accept, read When to Call the Commission.
- If you want to share your opinion about a rate increase, please use this comment form instead.
- If your dispute is with a Public Utility District (PUD), municipal utility, or special district, you will need to contact that utility directly.
- If you have a dispute with a UTC-regulated utility or transportation company, you should first try to resolve it with the company. Many disputes can be resolved by asking for a supervisor. If you are unable to resolve the issue, please contact the UTC.
- If your UTC-regulated utility service is in threat of disconnection, please contact us using the information below.
To File a Complaint
- File electronically using our Online Complaint Form; or
- E-mail consumer@utc.wa.gov; or
- Call our help line toll-free at 1-888-333-WUTC (9882) between 9:00 a.m.-12:30 p.m. and 1:30-4:00 p.m. (Note: The hotline is closed on Tuesdays and Thursdays); or
- Write the UTC at P.O. Box 47250, Olympia, WA 98504. Please include a return address.
Please include:
- The company's name.
- Your name as it appears on the account.
- Your service address.
- Your phone number.
- Your account number.
- The problem you are experiencing.
- Any steps you have taken to resolve the problem.
- Any questions that you have.
Consumer Protection staff may contact you during the investigation with questions. When the investigation is complete, our staff will contact you to discuss the results.