Washington Utilities and Transportation Commission
The UTC's Consumer Protection Help Line receives complaints from customers who have been unable to resolve an issue with their utility company. These informal complaints are investigated by UTC staff and recorded in the Consumer Complaint Database.
To look up the complaint history and recorded violations for a regulated utility or transportation company, search below by industry.
When UTC staff investigate an informal complaint, there is a requirement to make sure the company is following the rules. If the investigation finds the company did not follow the rules, staff will record an alleged violation(s) of the law, rules, or the company's approved tariff provisions.
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