Consumer News

Utility regulators extend customer protections through July 31
MEDIA ADVISORY: Public invited to comment on Avista and PSE energy plans
MEDIA ADVISORY: Public invited to comment on utility COVID-19 response
MEDIA ADVISORY: Public invited to comment on proposed Cascade rate change
UTC approves rate increases for Lake Chelan Boat Company, Inc.
CenturyLink faces $7.2 million penalty for 2018 911 outage
PacifiCorp settlements decrease customer rates
MEDIA ADVISORY: Public invited to comment on proposed purchase of electricity rules
MEDIA ADVISORY: Public invited to comment at clean energy rule adoption hearing
Puget Sound Energy electric rates going up Dec. 1
UTC staff recommend rate decrease, not increase, for Cascade customers
Rate changes for Washington natural gas customers start Nov. 1
New Puget Sound Energy electric rates effective today
State regulators extend protections for energy customers affected by COVID-19
UTC staff recommend denying PSE's request to sell Colstrip Unit 4 interests
MEDIA ADVISORY: UTC to host virtual public meeting on COVID-19 utility response
Need help with your phone or internet bill? Federal telephone assistance program helps residents stay connected
Moving company penalized $62,000 for illegal operations in Washington
State regulators approve Advanced Meter rules
MEDIA ADVISORY: Public invited to comment on Pacific Power settlement and rate changes at Aug. 5 virtual public comment hearing
State regulators recalculate Puget Sound Energy rates to address company correction
Regulators approve sale of Puget Sound Energy water heater rental service
State utility staff announce settlement on Pacific Power electric rates
Utilities and Transportation Commission names new legislative liaison
MEDIA ADVISORY: Public invited to comment on PSE Water Heater Rental Service settlement at June 18 virtual meeting
Regulators expand bill assistance program for Cascade Natural Gas customers affected by COVID-19
Gov. Inslee Proclaims April as Safe Digging Month
State regulators fast track $51 million in refunds to keep Avista customer rates steady
State approves funds to improve safety at Pend Oreille County railroad crossing 
Regulators deny $15.4 million from rate recovery related to 2018 Colstrip outage
King County bus company fined $13,000 for safety violations
State takes action against two illegal moving companies
UTC approves Frontier Northwest sale
Energy companies top 2019 consumer complaint list
UTC approves new rates for Cascade Natural Gas customers
MEDIA ADVISORY: Public invited to comment on Puget Sound Energy’s rate request
Media advisory: Public invited to comment on proposed Frontier sale
Public invited to comment on Puget Sound Energy’s rate request
Settlement proposed in Frontier Northwest sale
State takes action against three illegal moving companies
Lower rate increases proposed for Puget Sound Energy customers
Settlement reached in Avista rate case
State regulators approve $4 million in rural telecommunications funding
Rate increases for Washington natural gas customers start Nov. 1
Smaller rate increases proposed for Avista customers
Save energy, save money on Energy Efficiency Day
Settlement reached in Cascade Natural Gas rate case
Refunds recommended for Avista electric and natural gas customers after rate case appeal
Need help with your phone or internet bill?
State orders Lakewood-based mover to stop operating
WEST COAST UTILITY COMMISSIONS DISCUSS CHANGING WILDFIRE RISK
On 8-11 remember to call 811 before you dig
Media Advisory: UTC to hold July 26 Open Meeting in Lacey
Washington consumers see more recycling rate increases
Media Advisory: UTC to hold June 27 Open Meeting in Lacey
Chelan County charter bus company penalized $35,800 for repeated safety violations
Snohomish County contractor fined $7,500 for repeatedly violating dig law
Proposed settlement reached in NW Natural rate case
State approves second ferry to operate on Lake Chelan
State orders Kent-based MVP Moving and Storage to stop operating
State urges caution when hiring a mover
Media Advisory: Public invited to comment on Lake Chelan ferry application
Use caution before hiring a party bus
Illegal party bus company ordered to pay $10,000 penalty
Cascade Natural Gas customers to see rate increase
Regulators approve PSE sale settlement
BBB, ODOT, and UTC partner for National Consumer Protection Week
Energy companies top 2018 consumer complaint list
Regulators approve settlement, set PSE rates
Media Advisory: Public invited to comment on “smart meter” rulemaking
MEDIA ADVISORY: Public invited to comment on Puget Sound Energy’s rate request
State regulators deny Hydro One, Avista Corporation petition to reconsider proposed merger
State regulators to investigate today’s statewide 911 service outage
Washington regulators order water utility to improve water quality, reimburse customer for water purity testing
State regulators deny Hydro One’s acquisition of Avista Corporation
Utility regulators approve rate increase for Washington Water customers
Rate decreases for Washington natural gas customers start Nov. 1
State regulators urge counties to review recycling policies, costs
Media Advisory: Live streaming of proposed Avista/Hydro One merger hearing
Washington state celebrates Energy Efficiency Day
State regulators approve rules for community solar companies
Illegal party bus company ordered to pay $15,000 penalty
State takes action against four illegal transportation companies
Federal telephone assistance program helps residents stay connected
On 8-11 remember to call 811 before you dig
State regulators caution prom-goers and graduating seniors before hiring a party bus
State urges vigilance when hiring a mover
PSE customers to see lower electric bills
UTC approves single-year rate plan for Avista customers
Media Advisory: Public invited to comment on the proposed Avista/Hydro One merger
UTC: Utilities must offer customers an opt-out from advanced meter installation
UTC names interim director of safety and consumer protection
Respect the law, call before you dig: Gov. Inslee proclaims April as Safe Digging Month
Settlement reached in Avista/Hydro One merger case
MEDIA ADVISORY: Public invited to comment on Cascade Natural Gas rate request
“Call Before You Dig” uptick in 2017
Commission staff recommend $6.8 million decrease for Cascade Natural Gas
Energy companies top 2017’s consumer complaints list
State regulators: Utilities must pass federal tax cut savings on to customers
Regulators approve PSE settlement, set customer rates
Whatcom County moving company fined $37,000
MEDIA ADVISORY: Public invited to comment on Avista Utilities rate request
State takes action against four illegal moving companies
MEDIA ADVISORY Public invited to comment on Avista Utilities rate request
Commission staff recommend small increase for Avista electric and natural gas rates
Rate adjustments for Washington natural gas customers start Nov. 1
Regulators allow Pacific Power to charge customers leaving system
UTC: Energy storage key to electric utilities’ efficiency and service
Rail safety grant approved for Tacoma’s McCarver Street crossing
Rail safety upgrades approved for Yakima County
King County excavator fined $20,000 for repeatedly violating dig law
Save energy, save money on Energy Efficiency Day
Partial settlement reached in Puget Sound Energy rate case
MEDIA ADVISORY: Public invited to comment on Puget Sound Energy’s rate request
Advisory: Public invited to comment on Puget Sound Energy’s rate request
State regulators deny Ride the Ducks’ request to reinstate “Stretch-Duck” vehicles
Advisory: Mandatory 10-digit dialing for western Washington begins this week
Mandatory 10-Digit Dialing in Western Washington Begins July 29
UTC staff recommend Puget Sound Energy decrease electric and natural gas rates
King County moving company fined $51,000 for safety violations
State warns consumers before hiring a mover
Settlement filed in Microsoft-PSE energy purchasing proposal
Telephone companies top 2016 consumer complaint list
West Coast utility regulators meet in Seattle to reaffirm commitment to fight carbon pollution
App-based moving company faces $730,000 penalty for operating illegally
Safety improvements approved near Pend Oreille County railroad crossing
Illegal party bus company fined $10,000, ordered to stop operating
Cascade Natural Gas agrees to $2.5 M penalty for pipeline safety violations
Utility regulators reject Avista’s rate increase request
Illegal party bus company fined $25,000
State takes action against three illegal residential moving companies
Regulators approve Tacoma LNG corporate-structure settlement
Utility regulators approve rate increase for Avista electric customers
Rate adjustments for Washington natural gas customers start Nov. 1
Public invited to comment on proposed settlement agreement in Tacoma LNG corporate-structure request
Utility regulators reject Pacific Power rate proposal
Lower rates for Cascade Natural Gas customers start today
Public comment hearing on Avista rate request rescheduled
Commission staff recommend increase for Avista electric and natural gas rates
On 8-11 remember to call 811 before you dig
Utility regulators approve small rate increase for Cascade Natural Gas customers
Public invited to comment on Cascade Natural Gas rate request
New area code coming to western Washington
Settlement agreement proposes small increase for Cascade Natural Gas
State takes action against five illegal residential moving companies
Ride the Ducks penalized $308,000 for safety violations
State regulators warn prom goers before hiring a party bus
State and BBB warn consumers before hiring a mover
Public invited to comment on Pacific Power rate request
Respect the law, call before you dig
New rules protect consumers from utility billing errors
State utility staff propose no increase for Pacific Power in 2016, small increase in 2017
Ride the Ducks admits to safety violations, agrees to pay penalty
UPDATE: Investigation into Seattle natural gas explosion continues
Telephone companies top 2015 consumer complaint list
Washington state agencies promote National Consumer Protection Week
CenturyLink fined $2.85 million for statewide 911 outage
State regulators approve rules improving party bus safety
State regulators issue report into closure of Colstrip Units 1 and 2
State regulators grant Ride the Ducks “conditional” safety rating, approve safety plan
Utility regulators set lower rates for Avista’s electric customers, raise natural gas rates
Transportation safety officials propose limited operations for Ride the Ducks
MEDIA ADVISORY: State regulators reschedule hearing on Ride the Ducks suspension
State denies permit for Sumner-based Movers4U
State takes action against illegal residential moving companies
Status conference on Ride the Ducks suspension tomorrow
Significant rate decrease for Washington natural gas customers
CenturyLink penalized for November 2013 outage in San Juan Islands
State holds procedural hearing on Ride the Ducks suspension
CenturyLink faces $2.85 million penalty for statewide 911 outage
Need help with your phone bill?
Public invited to comment on Avista’s rate request
State regulators to investigate CenturyLink 1-800 service outage
Lower rates for Cascade Natural Gas customers start today
State regulators support CenturyLink’s broadband expansion
Electric utilities are meeting renewable energy targets at a lower cost
State cites fraudulent application in denial of permit to Bremerton moving company
State denies permit to King County moving company
State regulators examine natural gas hedging practices
Commission staff recommend Avista decrease electric rates, slightly increase natural gas
Regulators approve rate discounts for Avista’s senior and disabled customers
Cascade Natural Gas to pay penalty, refund customers for improper billing
Ellensburg telephone company penalized for billing inaccuracies
State penalizes Federal Way-based mover
Kitsap Superior Court enforces UTC orders against two illegal movers
State and BBB warn consumers before hiring a mover
Shoreline moving company fined for violating consumer protection rules
State takes action against seven illegal residential moving companies
Don't dig into trouble
State regulators cut Pacific Power’s electric rate increase request
State fines Olympia mover for violating state laws and rules
Problem with a utility or a mover? Call the commission.
State fines mover for overcharging customers, orders refunds
Energy companies top 2014 consumer complaint list
Snohomish Court enforces UTC order against illegal mover
Consumer Alert: Utility scam demands payment, threatens disconnection
CenturyLink facing penalties for statewide 911 outage
State takes action against 10 illegal residential moving companies
Utility regulators approve Avista rates with conditions
Shoreline moving company fined for safety violations
Lower electric rates for Puget Sound Energy customers take effect Dec. 1
Natural gas prices increasing for Washington customers
State utility staff propose reduction to Pacific Power’s electric rate increase request
Stanwood moving company fined for safety violations
Lynnwood moving company fined for safety violations
Public invited to comment on Pacific Power rate request
Regulators approve almost $53 million in credits to PSE customers
State shuts down illegal party bus company
Need help with your phone bill?
Settlement may lower electric rates for Puget Sound Energy customers
State regulators’ message to tour bus companies: “No marijuana on the bus”
CenturyLink faces penalties for November 2013 service outage in San Juan Islands
State utility staff announce settlement on Avista’s electric and natural gas rate request
On 8-11 remember to call 811 before you dig
CenturyLink fined $30,000 for billing errors
Washington electric companies surpass conservation targets; on track to meet 2014 renewable energy targets
UTC finds state has authority to regulate solar leasing companies
Commission staff recommends lowering Avista electric rates, slight increase for natural gas
Pacific Power & Light to provide $13 million to customers for Renewable Energy Credits
State takes action against nine illegal residential moving companies
State warns consumers before hiring a mover
State regulators to investigate today’s statewide 911 service outage
Are party buses on collision course with public safety?
Don’t dig into trouble
State approves $23,000 Grant to Protect Tourists at Palouse Falls
Problem with a utility or a mover? Call the commission.
UTC efforts result in nearly a half million dollars in credits and refunds for consumers
Seattle Charter Bus Company Fined $1,000
UTC Fines Two Utility Companies in First Use of “Dig Law”
State extends price flexibility for CenturyLink
State regulators approve aggressive energy conservation goals
State regulators reject almost two-thirds of Pacific Power’s electric rate increase request
State to hold public hearing at Friday Harbor on CenturyLink’s 10-day November outage
State to investigate CenturyLink’s San Juan service outage
Safety improvements coming to Yakima County railroad crossing
State approves natural gas companies’ plans to expedite replacement of elevated risk pipes
State takes action against seven illegal residential moving companies
Safety improvements coming to Whitman County railroad crossing
Natural gas costs increasing for Washington customers
Inslee Appoints Lynch New EFSEC Chair
Puget Sound Energy to reduce electric rates Nov. 1
Public invited to comment on proposal to grant CenturyLink greater pricing flexibility on landline phone rates
ALERT: Utility Scam Asking Consumers for Immediate Payment
PSE to pay $275,000 penalty in response to 2011 Seattle home explosion
Safety improvements coming to Clark County railroad crossing
Safety improvements coming to Spokane Valley railroad crossings
Can’t Pay Your Phone Bill?
Waste Management to provide credits to strike-impacted customers
State regulatory staff support continued and broadened pricing flexibility for CenturyLink phone rates
Regulatory staff recommends lower electric rates for Puget Sound Energy customers
Frontier Communications granted competitive classification
New rules simplify process for connecting small energy systems to the power grid
State announces availability of grants to improve railroad safety
State regulators approve rate plan for Puget Sound Energy
State utility staff reject two-thirds of Pacific Power’s electric rate increase request
BNSF Railway to pay penalty for failing to repair railroad crossings
Special Open Meeting Notice
Public invited to Frontier public hearing May 23
State takes action against seven illegal residential moving companies
Public invited to comment at Puget Sound Energy rate case hearing
State transportation safety staff recommend penalty against Shuttle Express
State proposes fining Waste Management
Commissioners' Earth Day Message
Statement on Rabanco Labor Disruption
State regulators eliminate automatic delivery of White Pages telephone books
State regulators order Five Star Limousine to cease operations in Washington
Don’t Dig into Trouble
State regulators file a complaint against Puget Sound Energy in 2011 north Seattle home explosion
State fines Burlington Northern Railway for not repairing defective railroad crossings
State approves funds for safety improvements at Whitman County railroad crossing
Company fined for overbooking bus, forcing passengers to stand
Gov. Inslee appoints new chairman of Utilities and Transportation Commission
Energy companies remained at the top of consumer complaint list for 2012
State approves funds to improve safety at Whitman County railroad crossing
State approves funds to improve safety at Whitman County railroad crossing
State approves Puget Sound Energy’s coal-transition contract with TransAlta
Safety improvements coming to two Pend Oreille County railroad crossings
State sets policy to enhance safety, modernize and update pipeline system
New year, new dig law
State regulators conditionally approve settlement of Avista rate request
State investigators find downed power line caused North Seattle home explosion in 2011
State approves funds to improve safety at two Cowlitz County railroad crossings
State approves funds to improve safety at Whitman County railroad crossing
State regulators fine Puget Sound Energy $430,000
State approves funds to improve safety at a Franklin County railroad crossing
State regulators deny permit to residential moving company
Washington’s Jones to head national utility association
State approves funds to improve safety at Whitman County railroad crossing
State regulators fine Puget Sound Energy $250,000
State takes action against three illegal moving companies
Lower natural gas rates for almost 2 million Washington customers
State utility staff reach settlement on Avista’s electric and natural gas rate request
State approves funds to improve safety at King County railroad crossing
Vacancy Announcement – Washington State Citizens Committee on Pipeline Safety
Utility staff says Avista’s electric and natural gas revenue requests too high
Can’t Pay Your Phone Bill?
State approves funds to improve safety at Mason County railroad crossing
State approves funds to improve safety at Kitsap County railroad crossing
State approves funds to improve safety at Whitman County railroad crossing
Agreement with Georgia-Pacific on gas system safety violations effective today
MEDIA ADVISORY: Public invited to comment on Waste Management strike
Regulatory Agency Statement on Waste Management Strike
State orders Jay the Mover to cease operations in Washington state
State orders Coeur d’Alene mover to cease operations in Washington state
State establishes new tougher permit standards for residential moving companies
State approves funds to improve safety at two Stevens County railroad crossings
State takes action against six illegal moving companies
State approves funds to improve safety at a Franklin County railroad crossing
State approves rate decrease for Northwest Natural Gas customers
State considers rule to raise threshold requirements before water companies become regulated
Puget Sound Energy electric and natural gas customers to pay more for energy service
State regulators approve settlement in Pacific Power’s electric rate increase request
Don’t dig into trouble - April is Safe Digging Month
Regulators to hold public meeting in Olympia on utilities’ response to winter storms
UTC Connections Consumer Newsletter
State warns consumers before hiring a mover
State approves funds to improve safety at a Washougal railroad crossing
State approves rate decrease for Avista natural gas customers
State utility staff reach settlement in Pacific Power’s electric rate increase request
State takes action against 10 moving companies operating illegally
Energy complaints rise to top of consumer complaint list
State approves funds to improve safety at Aberdeen railroad crossing
Utilities and Transportation Commission creates a Conservation Energy Section
Public invited to comment at Puget Sound Energy’s public hearings in February
State utility staff slash Pacific Power’s rate increase request
State regulators approve settlement in Avista’s electric and natural gas rate case
State regulators allege violations in Puget Sound Energy investigation
State utility staff recommend deep cuts in Puget Sound Energy’s rate increase request
State orders Snohomish County mover to cease operations
State approves funds to improve safety at Mason County railroad crossing
State approves funds to improve safety at Whitman County railroad crossing
Cascade Natural Gas customers to see lower bills
State approves funds to improve safety at a railroad crossing in Skagit County
State approves funds to improve safety at railroad crossings in Clark County
Avista electric customers to see drop in bill while natural gas rates to increase slightly
State approves rate decrease for Puget Sound Energy natural gas customers
Northwest Natural Gas customers to see lower bills
State regulators allege violations against Puget Sound Energy
State regulators submit recommendations on renewable energy technology
State utility staff reach settlement in Avista’s electric and natural gas rate request
State takes action against seven unpermitted moving companies
State pipeline safety investigators on site at Seattle explosion and house fire
Can’t Pay Your Phone Bill? Telephone Assistance Program Helps Residents “Stay Connected”
On 8-11 remember to call 811 before you dig
State approves settlement in Cascade pipeline complaint
State pipeline safety staff propose settlement in Cascade pipeline complaint
State regulators approve decrease for Avista natural gas customers
State warns consumers before hiring a mover
State approves funds to improve safety at three Mason County railroad crossings
State approves funds to improve safety at a railroad crossing in Mason County
State takes action against four unpermitted moving companies
Telecommunications complaints rise to top of consumer complaint list
Bill to strengthen law protecting underground utilities signed by governor
State approves funds to improve safety at two Okanogan County railroad crossings
State approves funds to improve safety at two Lincoln County railroad crossings
State approves funds to improve safety at a railroad crossing in Grant County
State files complaint against King County water company owner for violating state laws
State approves funds to improve safety at a railroad crossing in Spokane County
State approves funds to improve safety at two Whitman County railroad crossings
Don’t dig into trouble - April is Safe Digging Month
State regulators approve rate increase for Pacific Power electric customers
State files complaint against Cascade Natural Gas for natural gas system safety violations
State agrees to 1.8 percent increase in Puget Sound Energy’s natural gas rate request
State approves CenturyLink-Qwest telephone merger
State issues penalty against Clallam County water company
State approves funds to improve safety at a railroad crossing in Whitman County
State approves funds to improve safety at a railroad crossing in Yakima County
State approves funds to improve safety at a railroad crossing in Tacoma
State utility staff reach settlement in Puget Sound Energy’s natural gas rate request
State pipeline staff propose settlement in Avista’s response to 2008 Odessa gas explosion
State invites public to comment on proposed CenturyLink-Qwest telephone merger
State regulators approve agreement resolving violations with a Kent-based mover
State regulators approve settlement to allow Puget Sound Energy’s system sale to Jefferson Co. PUD

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