Washington Utilities and Transportation Commission
The Washington State Legislature has not yet approved state operating and capital budgets for the 2017–19 biennium, which begins July 1. If the Legislature does not enact budgets before July 1, the Utilities and Transportation Commission will implement a full shutdown. For more information, click here.
The UTC regulates the rates and services of privately or investor owned utility and transportation companies. Our mission is to ensure that services are fairly priced, available, reliable and safe.
Our consumer protection specialists can assist you with billing disputes, service complaints, disconnect notices, deposit problems and more. We can also direct you to utility assistance programs or answer general questions about utility and transportation rates and services. If your dispute is with a Public Utility District (PUD) or municipal utility, you will need to contact that utility.
For a detailed list of complaints we accept, read When to Call the Commission and Types of Complaints.
If your utility service is in threat of disconnection, call the commission’s consumer protection help line directly at 1-888-333-WUTC (9882).
To submit a complaint: