NOTICE: Our Consumer Protection Helpline is unavailable, and we are unable to take calls, get voicemails, or call anyone back. We will return calls once the issue is fixed.

In the meantime, share your complaints by email to consumer@utc.wa.gov. We apologize for the inconvenience and appreciate your patience.

Interconnection Agreement Information

Delegated Orders Approving Interconnection Agreements:

Most interconnection agreements are now handled as delegated orders, as allowed by WAC 480-07-904. This means that they are decided by the executive secretary as soon as staff review is complete, rather than by the Commissioners at an open meeting.

General Information:

Policy Statements:

Arbitrations:

Complaints: