Directory Assistance - What's the 4-1-1?

Directory Assistance

This service can be provided by your local phone company, your long-distance company or various independent providers. The accuracy, price and method of access depend on the service you use.

Can I receive free directory assistance?

Free directory assistance is a thing of the past. Some phone companies extend free service to customers who are physically unable to use the printed telephone directory. Contact your local phone company or consult the front of your phone directory for directory assistance rates and policies.

How do I access directory assistance?

Most phone companies allow you to access directory assistance service by dialing “411.” Charges will vary significantly, check the rate before using any directory assistance service. 

What other ways can I look up a number?

Your local phone company can provide you with a free published directory that covers all of your local calling area. Several internet search engines offer free access to telephone numbers. 

Who handles directory assistance complaints?

If you have a problem with the service you received or the charge for the service, contact the company providing the directory service. Your bill for the directory assistance should include a toll-free number to call. If you believe these charges should be removed from your phone bill, and your phone company won't remove them, submit a complaint to the commission by filing out an online complaint form, e-mail consumer@utc.wa.gov or call 1-888-333-WUTC (9882).