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Consumer Complaints

Avista Proposed Data Center

Avista's proposed data center development is not currently under review by the UTC. No commission docket exists for public comment because the project has not been filed with the commission. Since no formal filing has been made, and the commission may be asked to evaluate matters related to the project, we cannot provide comments on the proposal.

PSE Rate Case Public Comment Period Closed Nov. 12, 2026

Thank you for your comments on the PSE rate increase in docket UE-260005. The commission plans to decide on Jan. 27, 2027. Approved rate changes will take effect each year on Feb. 1. PSE has requested the following increases over the next three years:

Electric

  • 2027: 15.15%
  • 2028: 3.74%
  • 2029: 8.7%

Natural Gas

  • 2027: 14.16%
  • 2028: 3.16%
  • 2029: 3.64%

Our Mission

The UTC regulates the rates and services of privately-owned or investor-owned utility and transportation companies. Our mission is to ensure that services are fairly priced, available, reliable, and safe.

How We Can Help

Our consumer protection specialists can assist you with billing disputes, service complaints, disconnect notices, deposit problems, and more. We can also direct you to utility assistance programs or answer general questions about utility and transportation rates and services.

If your dispute is with a Public Utility District (PUD), municipal utility, or special district, you will need to contact that utility directly. 

For a detailed list of complaints we accept, read When to Call the Commission and Types of Complaints.

For a list of former complaints sorted by industry or company, visit complaint statistics.

If your utility service is at risk of disconnection, call the commission’s Consumer Protection Helpline at 1-888-333-WUTC (9882).

Submit a Complaint 

See our page about When to Call the Commission. 

How to Report Other Issues