Fact Sheets for Consumers

Educational Resources

These fact sheets and resources are offered as PDFs and more accessible web versions.

If you need a language that is not available or a more accessible version of a PDF in another language, please send an email to equity@utc.wa.gov.

General Information

• UTC At-A-Glance Info Sheet (PDF)

When to Call the Commission 

• When to Call the Commission (PDF) (Web) (English)
• When to Call the Commission (PDF) (Arabic)
• When to Call the Commission (PDF) (Chinese)
• When to Call the Commission (PDF) (Korean)
• When to Call the Commission (PDF) (Russian)
• When to Call the Commission (PDF) (Spanish)
• When to Call the Commission (PDF) (Ukrainian)
• When to Call the Commission (PDF) (Vietnamese)

Call Before You Dig

• Call Before You Dig (PDF) (Web) 
• Call Before You Dig for Realtors (PDF) (Web)

Community Solar

• Community Solar Consumer Guide (PDF) (Web)

Consumer Complaints

• Fact Sheet for Formal Complaints (PDF) (Web)

Energy

• Energy Basic Charge (PDF) (Web)
• Fact Sheet for Renewable Energy (PDF) (Web)
• Fact Sheet for Understanding Your Bill and Regulated Utility (Energy Decoupling) (PDF) (Web)
• Integrated Resource Planning Explained (PDF) (Web)
• Managing Your Energy Bills (PDF) (Web)
• Understanding Purchased Gas Cost Adjustments (PDF) (Web)

Movers

• Fact Sheet for Before Hiring a Mover (PDF) (Web) (English)
• Consumer Guide to Moving in Washington (PDF) (Web) (English) 
• Consumer Guide to Moving in Washington (PDF) (Chinese) 
• Consumer Guide to Moving in Washington (PDF) (Russian) 
• Consumer Guide to Moving in Washington (PDF) (Spanish) 
• Consumer Guide to Moving in Washington (PDF) (Vietnamese) 

Participatory Funding

• Participatory Funding (PDF) (Web)
• Participatory Funding (Spanish)
• Certificate of Service Template (Word) (PDF)
• Cover Letter Template (Word) (PDF)
• Petition for Case Certification Cover Letter (Word) (PDF)
• Petition for Case Certification and Notice of Intent (Word) (PDF)
• Proposed Budget Request Template (Word) (PDF)
• Request for Payment Cover Letter Template (Word) (PDF)
• Request for Payment (Word) (PDF)
• Redacted Request for Payment (Word) (PDF)

Pipeline Safety

• Pipeline Safety in Washington State (PDF) (Web)

Rail Safety

• Rail Program Overview (PDF) (Web)

Ratemaking Process

• Fact Sheet for UTC Utility Ratemaking Process Explained (PDF) (Web)

Solid Waste

• Consumer Guide - Residential Solid Waste Services (PDF) (Web) (English)
• Consumer Guide - Residential Solid Waste Services (PDF) (Spanish)

Telephone (landline)

• Fact Sheet for A Guide To Your Phone Bill (PDF) (Web)

Utility Services

• Guide to Utility Services (PDF) (Web)

Water

• Water Conservation (PDF) (Web)
• Water Rates (PDF) (Web)

Youtube Videos

• WaUTC at Youtube