Overview
The commission created four policy goals with 15 outcomes.
These goals help guide how utility performance is evaluated and support the broader objectives of Performance-Based Regulation (PBR).
Policy Goals and Outcomes
Select a goal below to learn about the outcomes that support the commission's PBR framework.
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Goal 1: Reliable and Resilient Service
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Utilities should provide consistent service and respond quickly to outages.
Outcomes
- Improve outage response and restoration times
- Prepare for emergencies like extreme weather and cyberattacks
- Strengthen infrastructure so customers can maintain essential services
- Goal 2: Customer Affordability
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Utilities should keep energy costs reasonable and support customers who need help.
Outcomes- Reduce energy burden, especially for vulnerable communities
- Improve access to assistance programs
- Use cost-effective technologies and resources
- Meet policy and environmental requirements at the lowest reasonable cost
- Goal 3: Equitable Utility Operations
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Utilities should provide fair access to services and opportunities.
Outcomes
- Promote diversity in hiring and contracting
- Ensure decisions do not harm vulnerable communities
- Expand access to energy programs
- Engage meaningfully with communities
- Goal 4: Environmental Improvements
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Utilities should reduce environmental impacts and support clean energy.
Outcomes
- Reduce pollution and exposure to health risks
- Improve energy efficiency and demand management
- Support greenhouse gas reduction goals
How the Framework Supports PBR
Performance-Based Regulation focuses on results rather than only utility spending. The framework's goals and outcomes help the commission evaluate utility performance in areas such as reliability, affordability, equity, and environmental progress.