NOTICE: Our Consumer Protection Helpline is unavailable, and we are unable to take calls, get voicemails, or call anyone back. We will return calls once the issue is fixed.

In the meantime, share your complaints by email to consumer@utc.wa.gov. We apologize for the inconvenience and appreciate your patience.

Broadband

​The commission does not regulate the rates and services of broadband providers, but is charged with administration of the Universal Service Fund.

The recently enacted Broadband Bill extends the state universal communications services program for five years and adds broadband as a supported service. Support eligibility is based on whether a service provider has adopted a plan to provide, enhance, or maintain broadband services in its service areas, and whether the company meets any other requirements established by the Commission, pertaining to the provision of communication services, including telecommunications services.