NOTICE: Our Consumer Protection Helpline is unavailable, and we are unable to take calls, get voicemails, or call anyone back. We will return calls once the issue is fixed.

In the meantime, share your complaints by email to consumer@utc.wa.gov. We apologize for the inconvenience and appreciate your patience.

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The commission regulates companies offering landline telephone services. The commission does not regulate wireless, internet, or the rates, terms, and conditions of Voice Over Internet Protocol (VOIP).  

Companies We Regulate

Consumer News

Consumer Publications

Consumer Rights

Telephone Assistance Program

Choosing a Telephone Company

A Guide to Your Telephone Bill

Telemarketing

Directory Assistance

Pre-Paid Calling Cards