UTC Building Closed on Wednesday, Nov. 6

The office will reopen to the public with normal business hours on Thursday, Nov. 7.

Types of Complaints

More Information

UTC Consumer Protection staff investigate complaints from customers of regulated companies. Below are descriptions of the types of complaints we investigate.

Billing Issues

  • Construction - Used to question charges related to construction in order to provide service.
  • Disputed Bill - Used when you are disputing the amount of the bill.

Deposit Issues

  • Deposit - Used when you have been asked for a deposit but should not be required to pay a deposit, or when you are disputing the amount of deposit, or the deposit has not been refunded.

Disconnection Issues

  • Disconnect - Used when your service has been disconnected, or is threatened with disconnection.

Service Issues

  • Customer Service - Used when you are primarily complaining about company service.
  • Delayed Service - Used when you have requested service and the company has delayed installation.
  • Quality of Service - Used when you are complaining about the quality of service and it is related to company’s physical plant, facilities, or product.
  • Examples:
    • Telephone - static related to cable facilities or central office equipment; >
    • Electric - voltage fluctuations related to transformers;
    • Water - poor water quality and/or water pressure issues.
    • NOTE: Water quality and water pressure complaints are generally referred to the Department of Health for resolution. UTC staff will document a complaint only during an ongoing general rate case for a specific water company.
  • Network Congestion - Used when you cannot complete telephone outgoing calls (may receive fast busy tone).
  • Payphone - Used for complaints about payphone service (either the payphone itself or the service received at the phone).
  • Prepaid - Used when a prepaid calling card did not work properly, or as advertised.
  • Refusal of Service - Used when a company has refused to provide service (i.e., dial tone, electric, gas, or water)
  • Slamming - Used when your preferred telephone carrier was changed without authorization.