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Consumer Complaints

Commenting on PSE rates?

We are hearing from many consumers about PSE rate increases that took effect in Jan. 2026. While we can accept comments on those issues, the dockets are closed.

Instead, we encourage PSE consumers to comment on PSE’s current open rate case in docket UE-260005, which is being reviewed now. You can submit comment with our Online Comment Form. The case will likely be decided in late 2026. In it, PSE requests:

  1. Electric increases of 15.15% in 2027, 3.74% in 2028, and 8.7% in 2029.
  2. Natural gas increases of 14.16% in 2027, 3.16% in 2028, and 3.64% in 2029.

Our Mission

The UTC regulates the rates and services of privately-owned or investor-owned utility and transportation companies. Our mission is to ensure that services are fairly priced, available, reliable, and safe.

How We Can Help

Our consumer protection specialists can assist you with billing disputes, service complaints, disconnect notices, deposit problems, and more. We can also direct you to utility assistance programs or answer general questions about utility and transportation rates and services.

If your dispute is with a Public Utility District (PUD), municipal utility, or special district, you will need to contact that utility directly. 

For a detailed list of complaints we accept, read When to Call the Commission and Types of Complaints.

For a list of former complaints sorted by industry or company, visit complaint statistics.

If your utility service is in threat of disconnection, call the commission’s consumer protection help line directly at 1-888-333-WUTC (9882).

Submit a Complaint 

See our page about When to Call the Commission. 

  • Fill out the Online Complaint Form.
  • E-mail the consumer help line.
  • Call toll-free 1-888-333-WUTC (9882) between 9:00 a.m.-12:30 p.m. and 1:30-4:00 p.m. The help line is closed on Tuesdays and Thursdays. 

How To Report Other Problems