If you have received a notice from your utility company about a rate or service change, you can comment to the commission about that case.

If you want to file a complaint about a regulated utility or transportation company, please complete an online complaint form, or call our consumer Help Line at 1-888-333-WUTC (9882).

Your comment will be used as part of the testimony in the formal case to the commission. You can choose to support or not support the request, or you may be undecided. Once submitted, your comment becomes part of the public record and is subject to public inspection under the Public Records Law - RCW 42.17.260.  

To submit a comment:

  • Fill out the Online Comment Form;
  • E-mail comments@utc.wa.gov
  • Call toll-free 1-888-333-WUTC (9882); or
  • Write the UTC at: P.O Box 47250, Olympia, WA 98504-7250
    • Include a return address and a description of the filing.


Commission Cases

When a regulated company wants to change their rates or services, they must present their case before the three-member commission, and the commission may approve, reject or modify their request.

A company must give the commission 30 days notice to change their rates, if the commission decides to suspend the request, the commission will have 10 months to come to a decision and the request will become a formal hearing.

Open Meetings

Most company requests are processed at the commission's regularly scheduled Open Meeting. For more information on Open Meetings and recent requests made by regulated companies, visit our Open Meetings page.

Formal Cases

If a company's request is suspended the formal hearing process begins. In these cases, your comment will be entered on the record by Public Counsel, a section of the Attorney General's office designated to represent consumers in telecommunications, electric, and natural gas cases.