Washington Utilities and Transportation Commission
The UTC plays an important role in protecting the privacy of telephone customers' privacy and personal information. We set rules that regulated companies have to follow to:
Your fist step should be to contact your phone company.
The UTC implemented its current rule (WAC 480-120-202) on privacy of customer information in February 2005, in docket UT-040015. The rule essentially adopts the FCC's rule on the same subject (47 C.F.R. § 64.2009(f)).
Washington's previous rules were blocked by the US District Court in 2003 by an injunction in the case Verizon v. Showalter (282 F.Supp.2d 1187). After the decision, the UTC issued a statement interpreting its telephone customer privacy rules (Docket 021696). The interpretive statement, which was requested by Qwest Corporation, explains how customer information can be used by an agent of a telecommunications company when that agent is performing functions that an employee might otherwise perform.
Here are some highlights of the stronger provisions of the previous Washington rules.
The American Civil Liberties Union of Washington requested that the Commission investigate allegations that certain telephone companies in Washington released customer phone records to the federal government in violation of law. Written and oral comments were received, and the matter was discussed at the Commission's open meeting of May 13, 2006. The Commission opened an investigation and entered a protective order in docket UT-060856.
Staff contact: Utilities Telephone Section