Washington Utilities and Transportation Commission
A telecommunications company must first give customers, the UTC, and other companies at least 30 days written notice before ceasing service. The purpose of the notice requirement is to give customers a chance to make other arrangements and avoid losing telephone service. The rule requires a second notice, either oral or written, to customers at least 15 days before ceasing service.
The cessation of service rule, WAC 480-120-083, was adopted by the UTC in January 2002 because of the possibility that a local phone company could cease operations or withdraw from a particular market and leave a customer without any telephone service.