The Consumer Protection Help Line hours have changed. It is now available from 8:30 a.m. to 4:30 p.m. You can always file a complaint at any time online, by mail, or email.

Customer Notice

For the latest information, resources, and guidance related to COVID-19, please visit our COVID-19 information page or visit our COVID-19 Utility Bill Assistance page.

Infrastructure and Energy Planning

Overseeing energy infrastructure and planning is an important part of UTC's regulatory role. Companies need to be able to meet both the current needs in Washington, and plan for the future as factors in the market, climate, and technology change the demand on the energy grid.