​On December 14, 2011, the commission issued a complaint against Puget Sound Energy, Inc. (PSE), alleging that PSE committed 1,639 violations of WAC 480-90-128(6)(k) and/or WAC 480-100-128(6)(k) during the months of April and May 2011, by improperly charging 1,639 customers of a $14 disconnection visit charge for visits other than for the purpose of actual disconnection.  Staff's investigation report is available by clicking here.

PSE filed its answer on December 30, 2011.

The Commission held a prehearing conference in this matter on February 9, 2012.

On February 10, 2012, the commission entered its Order 01 - Prehearing Conference Order.  The commission issued a notice on May 25, 2012, continuing the deadlines in this proceeding, and a second notice on August 20, 2012, continuing the remaining filing deadline in this proceeding and evidentiary hearing further from September 25 to October 23, 2012. 

On October 16, 2012, the commission issued a notice canceling the October 23 hearing.  Commission Staff filed a letter with the commission on October 15 indicating that the parties had reached a full settlement.  The commission set a deadline of October 29, 2012, for the parties to file a settlement agreement and supporting narratives.

Docket U-111465 - All Documents