On December 14, 2011, the commission issued a 
complaint against Puget Sound Energy, Inc. (PSE), alleging that PSE committed 1,639 violations of WAC 480-90-128(6)(k) and/or WAC 480-100-128(6)(k) during the months of April and May 2011, by improperly charging 1,639 customers of a $14 disconnection visit charge for visits other than for the purpose of actual disconnection. Staff's investigation report is available by clicking here.
PSE filed its answer on December 30, 2011.
The Commission held a prehearing conference in this matter on February 9, 2012.
On February 10, 2012, the commission entered its Order 01 - Prehearing Conference Order. The commission will hold an evidentiary hearing in this matter on September 11, 2012, at 9:30 a.m., in the Commission's Hearing Room, Second Floor, Richard Hemstad Building, 1300 S. Evergreen Park Drive S.W., Olympia, Washington.
Docket U-111465 - All Documents