State regulators to investigate today’s statewide 911 service outage




Media Contact: (360) 664-1116 or media@utc.wa.gov
Docket Number: UT-140597

State regulators to investigate today’s statewide 911 service outage
OLYMPIA, Wash. – The state Utilities and Transportation Commission (UTC) announced that it will open an investigation into today’s statewide enhanced 911 (E911) service outage.
“We recognize this outage could have had serious implications for people and emergency responders across the state,” said David Danner, UTC Chairman. “Our investigation will look into the cause of the outage, the company’s emergency preparedness and response, restoration efforts, and communication with the public.”
Enhanced 911 services began experiencing interruptions in Washington around 1 a.m. on Thursday, April 10. CenturyLink reported this morning that E911 service has been fully restored statewide to the company’s E911 territories. The company continues to investigate the cause of the outage.
The commission plans to host a public hearing to learn more about the outage. Those who want to receive direct notice of the hearing should contact the commission at 1-888-333-WUTC (9882) or comments@utc.wa.gov.
The commission is the state agency in charge of regulating the rates and services of telephone companies operating in Washington, as well as, promoting a competitive telecommunications marketplace. It is the commission’s responsibility to ensure regulated companies provide safe and reliable service to customers at reasonable rates, while allowing them the opportunity to earn a fair profit. The commission does not regulate the rates of broadband services, cellular, cable or Internet service.

News Category

Consumer; Telecom


Content Type: Announcement
Created at 4/10/2014 3:28 PM by Maxwell, Amanda (UTC)
Last modified at 4/10/2014 3:28 PM by Maxwell, Amanda (UTC)