Title

Problem with a utility or a mover? Call the commission.

Published

2/26/2014

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Media Contact: (360) 664-1116 or media@utc.wa.gov
                                                                                
Problem with a utility or a mover? Call the commission.
National Consumer Protection Week shines a light on state resource 
 
OLYMPIA, Wash. –When National Consumer Protection Week begins Sunday, March 2, it is a prime time for consumers to take a fresh look at how to protect themselves in the marketplace. A good place to start is at the Washington Utilities and Transportation Commission (UTC).

The commission regulates the companies that bring you electricity, natural gas, and telephone service, as well as, companies that pick up your garbage, help you move, or transport you on privately owned buses. A big part of the UTC’s work is protecting consumers of these services.

Do you think your telephone or energy bill is wrong and have not found a satisfactory resolution to your complaint after calling the company? Call the commission for help.

Are you considering a move within Washington state? Call the commission first to make sure the moving company you hire is permitted, insured and reputable.

The UTC’s consumer protection team will investigate your complaint until it is resolved.

Last year, Washington consumers received more than $450,000 in bill credits and refunds based on consumer complaints filed with the UTC against regulated companies. Telephone companies returned the most money to consumers, followed by energy companies. Some of the money also benefited consumers who were unaware that issues raised by complaints applied to them.
 
Call the UTC’s Consumer Protection Help Line at 1-888-333-WUTC (9882) or email consumer@utc.wa.gov. Find consumer resources, file a complaint and more on the commission’s website: www.utc.wa.gov.

The UTC regulates the rates and services of telecommunications companies; investor-owned electric utilities, natural gas and water companies; garbage-collection haulers; residential moving and charter-bus companies; and commercial ferries. The UTC protects consumers by ensuring that utility and transportation services are fairly priced, available, reliable and safe. 
 
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News Category

Consumer

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Content Type: Announcement
Created at 2/26/2014 10:53 AM by Maxwell, Amanda (UTC)
Last modified at 2/26/2014 10:53 AM by Maxwell, Amanda (UTC)