OLYMPIA, Wash. – State regulators have scheduled a public hearing as part of an investigation into CenturyLink’s 10-day voice and data service outage in the San Juan Islands last month. The state Utilities and Transportation Commission (UTC) announced Nov. 15 that it would open the investigation to look into the cause of the outage, the company’s emergency preparedness and response, restoration efforts, and communication with the public.
A public hearing on CenturyLink’s November service outage in the San Juan Islands. Community members may comment in person; or they may watch the meeting on the San Juan County website at www.sanjuanco.com
and communicate remotely via email.
Washington Utilities and Transportation Commission
San Juan County Department of Emergency Management
WHEN and WHERE
Monday, Dec. 9, 2013
San Juan County Council
Legislative Hearing Room
55 Second Street
Friday Harbor, WA 98504
About the UTC
The UTC is the state agency in charge of regulating the rates and services of telephone companies operating in Washington, as well as classifying services and companies as competitive during the development of technological and market advancements in communications. It is the commission’s responsibility to ensure regulated companies provide safe and reliable service to customers at reasonable rates, while allowing them the opportunity to earn a fair profit. The commission does not regulate the rates of wireless, cable, or Internet telephone service.
The UTC is committed to providing reasonable accommodation to meeting participants with disabilities. If you need reasonable accommodation, please contact the commission at (360) 664-1132 or email@example.com