State to investigate CenturyLink’s San Juan service outage




Nov. 15, 2013
Media Contact: (360) 664-1116 or media@utc.wa.gov

  State to investigate CenturyLink’s San Juan service outage
December public hearing planned
OLYMPIA, Wash. – The state Utilities and Transportation Commission (UTC) announced today that it will open an investigation into the CenturyLink voice and data service outage that affected the San Juan Islands for the past 10 days.
“We recognize this outage caused serious disruption and inconvenience to the people of the San Juan Islands,” said David Danner, UTC Chairman. “Our investigation will look into the cause of the outage, the company’s emergency preparedness and response, restoration efforts, and communication with the public.”
CenturyLink reported today that service to the islands has been fully restored. Voice and data service to the islands began experiencing interruptions November 5. The company continues to investigate the cause of the outage. The commission plans to host a public hearing in early December in San Juan County. Those who want to receive direct notice of the hearing should contact the commission at 888-333-WUTC (9882) or comments@utc.wa.gov.
The commission is the state agency in charge of regulating the rates and services of telephone companies operating in Washington, as well as, promoting a competitive telecommunications marketplace. It is the commission’s responsibility to ensure regulated companies provide safe and reliable service to customers at reasonable rates, while allowing them the opportunity to earn a fair profit. The commission does not regulate the rates of broadband services, cellular, cable or Internet service.

News Category

Consumer; Telecom


Content Type: Announcement
Created at 11/15/2013 3:26 PM by Maxwell, Amanda (UTC)
Last modified at 11/15/2013 3:26 PM by Maxwell, Amanda (UTC)