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Docket Number: TV-120329
State orders Jay the Mover to cease operations in Washington state
Regulators suspend temporary permit and issue penalty after owner threatens consumer
OLYMPIA, Wash. – State regulators today suspended an Edmonds-based residential moving company’s temporary permit and ordered it to shut down business operations within the state of Washington after the owner threatened a consumer and held her belongings hostage.
The Washington Utilities and Transportation Commission (UTC) ordered Jay The Mover LLC, d/b/a Jay The Mover’s to cease and desist business operations in Washington related to residential moving. The commission also penalized the owner of the company, Jason Thomas Smith $2,000 for violations related to a consumer complaint and submitting false information on his permit application. The matter has also been referred to the Seattle Police Department.
A complaint filed with the commission Tuesday revealed that Mr. Smith had held the customer’s goods hostage, demanding an unlawful sum above the agreed upon estimate. Mr. Smith also threatened the consumer, which prompted commission staff to run a background check, revealing 15 prior criminal convictions that were not disclosed on his permit application.
Commission staff allege that Mr. Smith poses an imminent danger to the public health, safety or welfare, leading to the immediate suspension and recommended denial of a permanent permit. Mr. Smith may request a hearing to contest the commission’s decision.
On March 8, Jay The Mover filed an application requesting authority to operate as a household goods carrier in the state of Washington. On March 14, the commission granted Jay The Mover temporary authority, which has now been suspended pending a denial of his application.
The commission requires applicants seeking to provide household goods residential moving services within the state to disclose criminal convictions. Mr. Smith failed to disclose a lengthy criminal record that would have precluded him from obtaining a temporary permit.
The UTC is the state’s watchdog agency in charge of enforcing consumer protection and safety regulations for more than 200 residential moving companies operating within the state. Movers must charge proper rates, carry insurance and keep their vehicles safely maintained. The commission does not regulate interstate moving companies.
Editor’s Note: To check if the residential moving company has a permit and look up their complaint history, consumers should visit www.utc.wa.gov/movingtips